Privacy Policy

1. Introduction

HEEMS ("we", "us", or "our") operates the website www.heemsbd.com and is committed to protecting the personal information of individuals who visit and purchase from our platform. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have in relation to your personal data.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please refrain from using our website or services.

2. Information We Collect

We collect information that you provide directly to us, as well as certain information that is collected automatically when you use our website.

Information you provide:

• Full name, email address, and phone number when you create an account or place an order.
• Billing and shipping address for order fulfillment.
• Payment information processed through our payment gateway. We do not store your card details on our servers.
• Messages and correspondence you send us through our contact form or email.

Information collected automatically:

• IP address, browser type, and device information.
• Pages visited, time spent on each page, and referring URLs.
• Cookie and session data as described in Section 6 of this policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process, fulfill, and communicate updates about your orders.
• To create and manage your account with us.
• To respond to your inquiries and provide customer support.
• To detect, investigate, and prevent fraudulent transactions and other prohibited activities.
• To improve the functionality, performance, and content of our website.
• To send you promotional communications, offers, and newsletters, but only where you have given us consent to do so or where we are otherwise permitted by applicable law. You may withdraw this consent at any time by following the unsubscribe instructions included in such communications.
• To comply with our legal obligations under applicable Bangladesh law.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with the following parties strictly as necessary to operate our business:

• Payment processors and financial institutions that handle the secure processing of your transactions. These parties are contractually bound to protect your data.
• Courier and logistics partners for the purpose of delivering your orders. We share only the information required to complete the delivery, such as your name, phone number, and shipping address.
• Analytics and website performance service providers who help us understand how our website is used. Such providers are permitted to use this data only to provide services to us.
• Law enforcement or government authorities when we are legally required to do so, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Order records are retained for a minimum of five years in accordance with applicable financial and commercial regulations. Where data is no longer required, we securely delete or anonymize it.

6. Cookies

Our website uses cookies, which are small text files stored on your browser or device. We use the following types of cookies:

• Strictly necessary cookies that are required for the website to function, such as maintaining your shopping cart.
• Performance cookies that collect anonymous information about how visitors use our website.
• Preference cookies that remember your choices, such as your preferred language.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

7. Security

We implement reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no transmission of data over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to or from our website.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to certain legal obligations.
• The right to withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within a reasonable time frame.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the People's Republic of Bangladesh, including the Digital Security Act 2018 and any other applicable data protection regulations. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us through our Contact page or write to us at: HEEMS, Patuakhali, Bangladesh.